contact-info-header.jpg facebook-btn.jpg

2014 Results

The 2014 CRM Contact Centre Awards Ceremony was held on Friday 19th September at the Auckland SKYCITY Convention Centre.

The 2014 CRM Contact Centre Awards results are as follows. You can view photos from the event here.


SUPREME AWARDS

Under 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ
(Contact Centre with under 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
DB Breweries Ltd Marley New Zealand Limited Mitsubishi Motors New Zealand Limited
 

 Over 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ
(Contact Centre with over 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with over 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with over 50 seats)
ANZ Retail ACC Business Service Centre Southern Cross Health Society
 
ONLINE WEB/EMAIL
1st place for Web/Email
Customer Service in NZ
2nd place for Web/Email
Customer Service in NZ
3rd place for Web/Email
Customer Service in NZ
Yellow Marley New Zealand Limited Mitsubishi Motors New Zealand Limited
 
INDUSTRY SECTOR AWARDS
BANKING BUSINESS SUPPORT SERVICES COLLECTIONS
RaboDirect Paymark Debitsuccess
 
CONSUMER GOODS COURIER SERVICES CUSTOMER SUPPORT SERVICES
DB Breweries Limited Castle Parcels APN New Zealand Limited
 
ENERGY RETAIL INSURANCE MAIL ORDER / ONLINE
Nova Energy Lantern Insurance Xtend-Life Natural Products
 
MEMBER SUPPORT SERVICES PUBLIC SERVICES / SOE RETAIL SUPPORT SERVICES
Southern Cross Health Society AsureQuality Mitsubishi Motors New Zealand Limited
     
TECHNICAL HELPDESK TRADE SUPPORT SERVICES  
Spark Digital Marley New Zealand Limited  
 
OUTBOUND AWARDS
DIAMOND AWARD
1st Place for Outbound Business to Business Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Business Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Business Calling in New Zealand
Coca-Cola Amatil (NZ) Limited Spark ROCC Outbound Team BNZ Partners
 
DIAMOND AWARD
1st Place for Outbound Business to Consumer Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Consumer Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Consumer Calling in New Zealand
ANZ BNZ Spark ROCC Outbound Team
 
FAVOURITE CSR’S VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order)
  Antoinette Smith
NZCU South
  Katie Wright
RaboDirect
  Shelley Belsham
DB Breweries Ltd
  Tafaoga Kamoto
Mitsubishi Motors New Zealand
 

   
FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order)
  Deanna Fuifui
Coca-Cola Amatil (NZ) Limited
  Jackie Gock
Spark ROCC Outbound Team
  Natalie Bertasso
Lantern Insurance
  Toby Wells
BNZ
 

Warning: Unknown: write failed: Disk quota exceeded (122) in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/www/vhosts/crmconsulting.co.nz/httpdocs/files/tmp) in Unknown on line 0