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2013 Results

The 2013 CRM Contact Centre Awards Ceremony was held on Friday 20th September at the Auckland SKYCITY Convention Centre.

The 2013 CRM Contact Centre Awards results are as follows. You can view photos from the event here.


SUPREME AWARDS

Under 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ
(Contact Centre with under 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
Mitsubishi Motors New Zealand Ltd Yellow Marley New Zealand Limited
     
 

 Over 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ
(Contact Centre with over 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with over 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with over 50 seats)
Department of Internal Affairs ANZ Personal Banking Services Southern Cross Health Society
     
 
ONLINE WEB/EMAIL
1st place for Web/Email
Customer Service in NZ
2nd place for Web/Email
Customer Service in NZ
3rd place for Web/Email
Customer Service in NZ
DB Breweries Ltd Pace Marley New Zealand Limited
     
 
INDUSTRY SECTOR AWARDS
BANKING BUSINESS SUPPORT SERVICES CONSUMER GOODS
ANZ Personal Banking Services Yellow DB Breweries Ltd
     
 
COURIER SERVICES CUSTOMER SUPPORT SERVICES ENERGY RETAIL
CourierPost Marley New Zealand Limited Mercury Energy
     
 
HELPDESK INSURANCE MAIL ORDER
Southern Cross Health Society Sovereign Xtend-Life Natural Products
     
 
PUBLIC SERVICES/SOE RETAIL & DISTRIBUTOR
SUPPORT SERVICES
TECHNICAL HELPDESK
AsureQuality Limited Mitsubishi Motors New Zealand Limited Gen-i
     
 
OUTBOUND AWARDS
DIAMOND AWARD
1st Place for Outbound Business to Business Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Business Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Business Calling in New Zealand
Coca-Cola Amatil (NZ) Limited Telecom Retail Outbound Customer Care BNZ Partners
     
 
DIAMOND AWARD
1st Place for Outbound Business to Consumer Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Consumer Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Consumer Calling in New Zealand
ANZ Telecom Retail Outbound Customer Care Lantern Insurance
     
 
FAVOURITE CSR’S VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order)
  Hushmookh Makan
FelxiGroup (NZ) Ltd
  Kimberley Gibson
Lantern Insurance
  Kirsten Hill
Paymark
  Joanne Wilson
Debitsuccess
  Steven Skeet
New Zealand Wine Society
  Thomas Sturgess
Sovereign Adviser Relationship Team
FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order)
  Hayden Voice
New Zealand Wine Society
  Mel Aseta
Coca-Cola Amatil (NZ) Limited
  Suzen Drewet
ANZ
  Tafaogalupe Tupua
Telecom Retail Outbound Customer Care
 

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