SUPREME AWARDS |
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Under 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with under 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
| Home Direct | Fisher Funds | Coca-Cola Amatil (NZ) Limited |
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Over 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with over 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
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DHL Express (NZ) Limited |
Slingshot Customer Service | Mercury |
Diamond Awards: Sponsored & Presented by Madison
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online web/email |
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| 1st place for Web/Email Customer Service in NZ |
2nd place for Web/Email Customer Service in NZ |
3rd place for Web/Email Customer Service in NZ |
| Fisher Funds | Home Direct | Rabobank |
customer retention |
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| 1st place for Customer Retention in NZ |
2nd place for Customer Retention in NZ |
3rd place for Customer Retention in NZ |
| Orcon | Mercury | Slingshot |
live chat |
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| DIAMOND AWARD 1st place for Live Chat in NZ |
GOLD AWARD 2nd place for Live Chat in NZ |
SILVER AWARD 3rd place for Live Chat in NZ |
| Fisher Funds | Home Direct | Coca-Cola Amatil (NZ) Limited |
SOCIAL MEDIA |
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| DIAMOND AWARD 1st place for Social Media in NZ |
GOLD AWARD 2nd place for Social Media in NZ |
SILVER AWARD 3rd place for Social Media in NZ |
| ANZ | Mercury | Orcon |
| Sponsors for Live Chat & Social Media: Diamond Awards: Sponsored & Presented by Madison Gold Awards: Sponsored & Presented by Skills Silver Awards: Sponsored & Presented by LearningPlanet |
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INDUSTRY SECTOR AWARDS |
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| BUSINESS SUPPORT SERVICES | COLLECTIONS | COMMERCIAL SALES & SUPPORT |
| Orcon | Home Direct | DuluxGroup |
| CONSUMER SUPPORT SERVICES | CUSTOMER SUPPORT SERVICES | ENERGY RETAIL |
| Coca-Cola Amatil (NZ) Limited | Slingshot Customer Service | Mercury |
| FINANCIAL SUPPORT SERVICES | INBOUND SALES | PUBLIC SERVICES |
| Home Direct | Coca-Cola Amatil (NZ) Limited | Christchurch City Council |
| RETAIL/ONLINE SUPPORT SERVICES | SALES & RETENTION | TECHNICAL HELPDESK |
| Countdown | Genesis Energy | Orcon |
| TRANSPORTATION SERVICES | ||
| DHL Express (NZ) Limited | ||
OUTBOUND AWARDS |
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| DIAMOND AWARD 1st Place for Outbound Business to Business Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Business Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Business Calling in New Zealand |
| Coca-Cola Amatil (NZ) Limited | Orcon | Genesis Energy |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Consumer Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Consumer Calling in New Zealand |
| Fisher Funds | Mercury |
Slingshot |
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FAVOURITE CSR'S VOTED BY THE CRM CONSULTING JUDGES (ALPHABETICAL ORDER) |
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| Andria Simonsen-Barrett Home Direct |
Paul Smith Genesis Energy |
Rebecca Handley Rabobank |
| Shanon Richards Slingshot Customer Service |
Sheshan Dimbulane Fisher Funds |
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FAVOURITE outbound representatives VOTED BY THE CRM CONSULTING JUDGES (ALPHABETICAL ORDER) |
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| Deepti Garg Slingshot |
Ivan Bong Coca-Cola Amatil (NZ) Limited |
Philip Tong Fisher Funds |
| Romina Khambatta Mercury |
Sela Latu Home Direct |
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