SUPREME AWARDS |
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Under 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with under 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
| Toyota New Zealand | Fisher Funds | Coca-Cola Europacific Partners New Zealand |
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Over 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with over 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
| DHL Express (NZ) Limited | Slingshot Customer Service | Xplor Debitsuccess |
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New for 2022 |
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| DIAMOND AWARD 1st Place for Omnichannel |
GOLD AWARD 2nd Place for Omnichannel |
SILVER AWARD 3rd Place for Omnichannel |
| Toyota New Zealand | Slingshot Customer Service | Mercury Customer Engagement |
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Diamond Awards: Sponsored & Presented by Madison - Presented by Eden McKee |
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online web/email |
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| 1st Place for Web/Email Customer Service in NZ | 2nd Place for Web/Email Customer Service in NZ | 3rd Place for Web/Email Customer Service in NZ |
| Fisher Funds | Toyota New Zealand | NZ Automobile Association |
CUSTOMER RETENTION |
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| 1st Place for Customer Retention in NZ | 2nd Place for Customer Retention in NZ | 3rd Place for Customer Retention in NZ |
| Orcon | Genesis | Slingshot |
live chat |
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| DIAMOND AWARD 1st Place for Live Chat in NZ |
GOLD AWARD 2nd Place for Live Chat in NZ |
SILVER AWARD 3rd Place for Live Chat in NZ |
| Fisher Funds | Toyota New Zealand | Coca-Cola Europacific Partners New Zealand |
social media |
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| DIAMOND AWARD 1st Place for Social Media in NZ |
GOLD AWARD 2nd Place for Social Media in NZ |
SILVER AWARD 3rd Place for Social Media in NZ |
| ANZ | Toyota New Zealand | Mercury |
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Sponsors for Live Chat & Social Media: Great Outcomes - Presented by Giles Potter |
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industry sector awards |
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| AUTOMOTIVE | BUSINESS SUPPORT SERVICES | COLLECTIONS |
| Toyota New Zealand | NZ Automobile Association | Lifestyle Money |
| COMMERCIAL SALES & SUPPORT | CONSUMER SUPPORT SERVICES | CUSTOMER SUPPORT SERVICES |
| DuluxGroup | Coca-Cola Europacific Partners New Zealand | Slingshot Customer Service |
| ENERGY RETAIL | FARMING SUPPORT SERVICES | FINANCIAL SUPPORT SERVICES |
| Mercury Customer Engagement | Ballance Agri-Nutrients | Fisher Funds |
| INBOUND SALES | MEMBER SUPPORT SERVICES | ONLINE SUPPORT SERVICES |
| Mercury Customer Acquisition | Xplor Debitsuccess | GoSee |
| PUBLIC SERVICES | RETAIL & ONLINE SUPPORT SERVICES | SALES & RETENTION |
| Christchurch City Council | Countdown Customer Care | Genesis |
| TECHNICAL HELPDESK | TRANSPORTATION SERVICES | |
| Orcon | DHL Express (NZ) Limited | |
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Sponsor for Industry Awards is Phone Plus Business Services |
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outbound awards |
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| DIAMOND AWARD 1st Place for Outbound Business to Business Calling in NZ |
GOLD AWARD 2nd Place for Outbound Business to Business Calling in NZ |
SILVER AWARD 3rd Place for Outbound Business to Business Calling in NZ |
| Coca-Cola Europacific Partners New Zealand | Genesis | Orcon |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer - Customer Care |
GOLD AWARD 2nd Place for Outbound Business to Consumer - Customer Care |
SILVER AWARD 3rd Place for Outbound Business to Consumer - Customer Care |
| Fisher Funds | Lifestyle Money | Xplor Debitsuccess |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer - Sales |
GOLD AWARD 2nd Place for Outbound Business to Consumer - Sales |
SILVER AWARD 3rd Place for Outbound Business to Consumer - Sales |
| Slingshot | Genesis | Orcon |
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Diamond Awards: Sponsored & Presented by Madison - Presented by Eden McKee |
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inbound AGENTS OF THE YEAR VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Aaron Wheeler Toyota New Zealand |
Faye Mateni Mercury |
Henrietta Boynton Slingshot |
| Jimmy Walker Fisher Funds |
Miracle Mata’afa Coca-Cola Europacific Partners New Zealand |
Sasha Walker Xplor Debitsuccess |
OUTBOUND AGENTS OF THE YEAR VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Anya Naidoo Genesis |
Bernice Miller Lifestyle Money |
Matthew Wilson Fisher Funds |
| Paige Saxe Coca-Cola Europacific Partners New Zealand |
Sheena Himona Tower |
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Sponsor for Agent of the Year Awards is Chandler Macleod |
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