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2014 Results
The 2014 CRM Contact Centre Awards Ceremony was held on Friday 19th September at the Auckland SKYCITY Convention Centre.
The 2014 CRM Contact Centre Awards results are as follows. You can view photos from the event here.
SUPREME AWARDS |
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Under 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with under 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
| DB Breweries Ltd | Marley New Zealand Limited | Mitsubishi Motors New Zealand Limited |
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Over 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with over 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
| ANZ Retail | ACC Business Service Centre | Southern Cross Health Society |
ONLINE WEB/EMAIL |
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| 1st place for Web/Email Customer Service in NZ |
2nd place for Web/Email Customer Service in NZ |
3rd place for Web/Email Customer Service in NZ |
| Yellow | Marley New Zealand Limited | Mitsubishi Motors New Zealand Limited |
INDUSTRY SECTOR AWARDS |
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| BANKING | BUSINESS SUPPORT SERVICES | COLLECTIONS |
| RaboDirect | Paymark | Debitsuccess |
| CONSUMER GOODS | COURIER SERVICES | CUSTOMER SUPPORT SERVICES |
| DB Breweries Limited | Castle Parcels | APN New Zealand Limited |
| ENERGY RETAIL | INSURANCE | MAIL ORDER / ONLINE |
| Nova Energy | Lantern Insurance | Xtend-Life Natural Products |
| MEMBER SUPPORT SERVICES | PUBLIC SERVICES / SOE | RETAIL SUPPORT SERVICES |
| Southern Cross Health Society | AsureQuality | Mitsubishi Motors New Zealand Limited |
| TECHNICAL HELPDESK | TRADE SUPPORT SERVICES | |
| Spark Digital | Marley New Zealand Limited | |
OUTBOUND AWARDS |
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| DIAMOND AWARD 1st Place for Outbound Business to Business Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Business Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Business Calling in New Zealand |
| Coca-Cola Amatil (NZ) Limited | Spark ROCC Outbound Team | BNZ Partners |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Consumer Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Consumer Calling in New Zealand |
| ANZ | BNZ | Spark ROCC Outbound Team |
FAVOURITE CSR’S VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Antoinette Smith NZCU South |
Katie Wright RaboDirect |
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| Shelley Belsham DB Breweries Ltd |
Tafaoga Kamoto Mitsubishi Motors New Zealand |
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FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Deanna Fuifui Coca-Cola Amatil (NZ) Limited |
Jackie Gock Spark ROCC Outbound Team |
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| Natalie Bertasso Lantern Insurance |
Toby Wells BNZ |
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