2012 CRM Contact Centre Awards Results:
The 2012 CRM Contact Centre Awards Ceremony was held on Friday 14th September at the Auckland SKYCITY Convention Centre. The 2012 results are as follows. You can view photos from the event here.
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2012 Results
SUPREME AWARDS |
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Under 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with under 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
| Marley New Zealand Limited | Yellow | Mitsubishi Motors New Zealand Limited |
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Over 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with over 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
| Department of Internal Affairs | Mecury Energy | Telecom Business Solutions |
ONLINE WEB/EMAIL |
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| 1st place for Web/Email Customer Service in NZ |
2nd place for Web/Email Customer Service in NZ |
3rd place for Web/Email Customer Service in NZ |
| Yellow | AsureQuality Limited | Pace |
INDUSTRY SECTOR AWARDS |
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| BANKING | BUSINESS SUPPORT SERVICES | CONSUMER GOODS |
| RaboDirect | Yellow | DB Breweries Limited |
| COURIER SERVICES | CUSTOMER SUPPORT SERVICES | ENERGY RETAIL |
| DHL Express (NZ) Limited | Marley New Zealand Ltd | Mercury Energy |
| HELPDESK | INSURANCE | PUBLIC SERVICES / SOE |
| Southern Cross Health Society | Sovereign | AsureQuality Ltd |
| Telecommunications & Internet Services | TECHNICAL HELPDESK | TRANSPORT & TRAVEL |
| Telecom Business Solutions | Gen-I | Mitsubishi Motors New Zealand Limited |
OUTBOUND AWARDS |
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| DIAMOND AWARD 1st Place for Outbound Business to Business Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Business Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Business Calling in New Zealand |
| Coca-Cola Amatil (NZ) Limited | Telecom Retail Outbound Customer Care | BNZ Partners |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Consumer Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Consumer Calling in New Zealand |
| Telecome Retail Outbound Customer Care | Lantern Insurance | Debitsuccess |
FAVOURITE CSR’S VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Andrew Hunterworth Telecom Business Solutions |
Josh Harwood Mitsubishi Motors New Zealand |
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| Kathy Cowan Nestle New Zealand |
Kurt Kelsall Sovereign Adviser Relationship Team |
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| Margaret Buckley DB Breweries Ltd |
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FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Chloe Van Dragt Coca-Cola Amatil (NZ) Limited |
Corinne Miner-Williams Coca-Cola Amatil (NZ) Limited |
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| Lamar Hargreaves Lantern Insurance |
Melody Wehipeihana Telecom Retail Outbound Customer Care |
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