Phone Calls
- Individual call analysis
- Your performance in the Customer Service Audit benchmarked against:Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
- NZ Industry Average in the 2023 CRM Contact Centre Awards
- Best in Industry for the 2023 CRM Contact Centre Awards
- Recommendations
Web/Email Responses
- Individual email analysis
- Your performance in the Customer Service Audit benchmarked against:Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
- NZ Industry Average in the 2023 CRM Contact Centre Awards
- Best in Industry for the 2023 CRM Contact Centre Awards
- Recommendations
Multimedia Results
- Combined performance in both Phone & Web/Email benchmarked against:
- NZ Industry Average in the 2023 CRM Contact Centre Awards
- Best in Industry for the 2023 CRM Contact Centre Awards
- Best in New Zealand for the 2023 CRM Contact Centre Awards
pricing options:
CUSTOMER SERVICE OPTION A $1,800 +gst (10 CALLS)
Customer Service Option B $2,575 +GST (20 calls)
Customer Service Option C $4,250 +GST (40 calls)
Include Call Recordings (Option A $125; Option B $250; Option C $450)
TO ORDER YOUR REPORT PLEASE EMAIL:
laurie@crmconsulting.co.nz
Please include your name, telephone number and
the Report(s) you would like.