Contents of the Report
This contains your performance in each of the calls versus:
- Technical Helpdesk sector averages in the 2023 CRM Contact Centre Awards
- Best in the Technical Helpdesk sector in the 2023 CRM Contact Centre Awards
- Individual call breakdown i.e. CSR name and ranking of each evaluation criteria, along with relevant comments
- Importance/Performance matrix - identifying strengths and priority areas for improvement based on their importance to your organisation
- Recommendations
PRICING OPTIONS:
EVALUATING 10 IN-HOUSE CALLS - $1,650 +GST
EVALUATING 15 IN-HOUSE CALLS - $1,900 +GST
EVALUATING 20 IN-HOUSE CALLS - $2,250 +GST
TO ORDER YOUR REPORT PLEASE EMAIL:
laurie@crmconsulting.co.nz
Please include your name, telephone number and
the Report(s) you would like.