Contents of the Report
This contains your performance in each of the calls versus:
- Technical Helpdesk sector averages in the 2021 CRM Contact Centre Awards
- Best in the Technical Helpdesk sector in the 2021 CRM Contact Centre Awards
- Individual call breakdown i.e. CSR name and ranking of each evaluation criteria, along with relevant comments
- Importance/Performance matrix - identifying strengths and priority areas for improvement based on their importance to your organisation.
- Recommendations