contact-info-header.jpg facebook-btn.jpg

2022 PRE AUDIT TECHNICAL HELPDESK BENCHMARK REPORT

Contents of the Report

This contains your performance in each of the calls versus:

  • Technical Helpdesk sector averages in the 2021 CRM Contact Centre Awards
  • Best in the Technical Helpdesk sector in the 2021 CRM Contact Centre Awards
  • Individual call breakdown i.e. CSR name and ranking of each evaluation criteria, along with relevant comments
  • Importance/Performance matrix - identifying strengths and priority areas for improvement based on their importance to your organisation.
  • Recommendations

 

PRICING OPTIONS:

EVALUATING 10 IN-HOUSE CALLS - $1,500.00 + GST
EVALUATING 15 IN-HOUSE CALLS - $1,750.00 + GST
EVALUATING 20 IN-HOUSE CALLS - $2,050.00 + GST

ORDER HERE: