2022 PRE AUDIT LIVE CHAT BENCHMARK REPORT

Live Chat

• Individual Analysis for each Live Chat interaction
• Your performance in the Customer Service Audit benchmarked against:

          *  NZ Live Chat Average in the 2021 CRM Contact Centre Awards

          *  Best in Live Chat in the 2021 CRM Contact Centre Awards

• Importance/Performance Matrix identifying strengths and weaknesses of your Live Chat team
• Recommendations

PRICING OPTIONS:

5 LIVE CHATS - $750.00 + GST

7 LIVE CHATS - $995.00 + GST

10 live chats - $1,395.00 + GST

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