To help you ensure your team is working to their maximum potential by the commencement date for the Awards, we suggest you commission a snap shot audit of the current service being offered by your Email team. This will enable you to highlight strengths, identify points of weakness and act quickly to improve overall performance. Even a slight improvement could see your Email team receiving applause, accolades and an abundance of valuable publicity when the results are announced in September!!!

• Individual Analysis for each Email response
• Your performance in the Customer Service Audit benchmarked against:

          *  NZ Email Average in the 2023 CRM Contact Centre Awards

          *  Best in Email in the 2022 CRM Contact Centre Awards

• Importance/Performance Matrix identifying strengths and weaknesses of your Email team
• Recommendations

PRICING OPTIONS:

5 Email Enquiries: OPTION A - $850 +gst

7 EMAIL ENQUIRIES: OPTION B - $1,075 +GST

10 Email Enquiries: OPTION C - $1,495 +GST

TO ORDER YOUR REPORT PLEASE EMAIL:

laurie@crmconsulting.co.nz

Please include your name, telephone number and 
the Report(s) you would like.