contact-info-header.jpg facebook-btn.jpg

2020 PRE AUDIT/CUSTOMER SERVICE BENCHMARK REPORT

Phone Calls

  • Individual call analysis
  • Your performance in the Customer Service Audit benchmarked against:Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
    • NZ Industry Average in the 2019 CRM Contact Centre Awards
    • Best in Industry for the 2019 CRM Contact Centre Awards
  • Recommendations

 

Web/Email Responses

  •  Individual email analysis
  • Your performance in the Customer Service Audit benchmarked against:Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
    • NZ Industry Average in the 2019 CRM Contact Centre Awards
    • Best in Industry for the 2019 CRM Contact Centre Awards
  • Recommendations

 

Multimedia Results

  • Combined performance in both Phone & Web/Email benchmarked against:
    • NZ Industry Average in the 2019 CRM Contact Centre Awards
    • Best in Industry for the 2019 CRM Contact Centre Awards
    • Best inNew Zealandfor the 2019 CRM Contact Centre Awards

 

    COST

Option A - $1,600.00 + GST

          10 mystery shopping phone calls and 3 mystery shopping emails

Option B - $2,175.00 + GST

           20 mystery shopping phone calls & 7 mystery shopping emails

Option C - $3,950.00 + GST

          40 mystery shopping phone calls & 7 mystery shopping emails

For Contact Centres, which have dual sites the Report will include the aforementioned findings together with the individual and benchmarking results for each site (20 calls to each Contact Centre site)