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2024 Results
The 2024 CRM Contact Centre Awards Ceremony was held on Friday 20th September.
The 2024 CRM Contact Centre Awards results are as follows:
SUPREME AWARDS |
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Under 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with under 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
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| Fisher Funds | Toyota New Zealand | Ballance Agri-Nutrients | |
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Over 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with over 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
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| DHL Express (NZ) Limited | Christchurch City Council | 2degrees | |
ONLINE WEB/EMAIL |
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| 1st place for Web/Email Customer Service in NZ |
2nd place for Web/Email Customer Service in NZ |
3rd place for Web/Email Customer Service in NZ |
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| Fisher Funds | Toyota New Zealand | Lifestyle Money | |
INDUSTRY SECTOR AWARDS |
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| AUTOMOTIVE SUPPORT SERVICES | BUSINESS SUPPORT SERVICES | COLLECTIONS | |
| ToyotaNew Zealand | FleetPartners | Lifestyle Money | |
| COMMECIAL SALES & SUPPORT |
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ENERGY RETAIL | |
| DuluxGroup | 2degrees | Genesis Energy | |
| FARMING SUPPORT SERVICES | FINANCIAL SUPPORT SERVICES | INBOUND SALES | |
| Ballance Agri-Nutrients | Fisher Funds | Slingshot | |
| MEMBER SUPPORT SERVICES | NOT-FOR PROFIT SUPPORT SERVICES | PUBLIC SERVICES | |
| TeRūnanga o Ngāi Tahu | Netsafe | Christchurch City Council | |
| RETAIL & ONLINE SUPPORT SERVICES | SALES & RETENTION | TECHNICAL SUPPORT SERVICES | |
| Woolworths | Genesis Energy | Verifone NZ | |
| TELLECOMUNICATIONS HELPDESK: 2degrees TRANSPORTATION SERVICES: DHL Express (NZ) Limited |
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OUTBOUND AWARDS |
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| DIAMOND AWARD 1st Place for Outbound Business to Business Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Business Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Business Calling in New Zealand |
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| Genesis Energy | Ballance Agri-Nutrients | TOWER | |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Consumer Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Consumer Calling in New Zealand |
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| Fisher Funds | Lifestyle Money | Genesis Manaaki Kenehi | |
FAVOURITE agents of the year VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Aaron Wheeler Toyota New Zealand |
Renee Harris Ballance Agri-Nutrients |
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| Caitlin Netsafe |
SamWijtkamp Fisher Funds |
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| Michelle Tou Lifestyle Money |
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FAVOURITE OUTBOUND agents of the year VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Andrea Harris Fisher Funds |
Molly Stokes TOWER |
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| Andy Crawford 2degrees |
Nash Osillada Genesis Energy |
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| Jae Martin Ballance Agri-Nutrients |
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