SUPREME AWARDS |
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Under 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with under 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
| Paymark | Fisher Funds | Home Direct |
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Over 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with over 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
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DHL Express (NZ) Limited |
Slingshot Customer Service | Transaction Services Group |
LIVE CHAT |
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| DIAMOND AWARD 1st place for Live Chat in NZ |
GOLD AWARD 2nd place for Live Chat in NZ |
SILVER AWARD 3rd place for Live Chat in NZ |
| Fisher Funds | Home Direct | Coca-Cola Amatil (NZ) Limited |
social media - new for 2019 |
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| Social Media: 1st place | Social Media: 2nd place | Social Media: 3rd place |
| ANZ | Skinny | StarNow |
ONLINE WEB/EMAIL |
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| 1st place for Web/Email Customer Service in NZ |
2nd place for Web/Email Customer Service in NZ |
3rd place for Web/Email Customer Service in NZ |
| Fisher Funds | Paymark | Slingshot Customer Service |
INDUSTRY SECTOR AWARDS |
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| BUSINESS SUPPORT SERVICES | COLLECTIONS | COMMERCIAL SALES & SUPPORT |
| Paymark | Transaction Services Group | NZ Safety Blackwoods |
| CONSUMER SUPPORT SERVICES | CUSTOMER SUPPORT SERVICES | FINANCIAL SUPPORT SERVICES |
| DuluxGroup | Slingshot Customer Service | Fisher Funds |
| INBOUND SALES | ONLINE SUPPORT SERVICES | PUBLIC SERVICES |
| Coca-Cola Amatil (NZ) Limited | Countdown | New Zealand Post |
| RETAIL SUPPORT SERVICES | SALES & RETENTION | TELECOMMUNICATIONS HELPDESK |
| Ballance Agri-Nutrients | Genesis Energy | Orcon |
| TECHNICAL SUPPORT SERVICES | TRANSPORTATION SERVICES | |
| Paymark | DHL Express (NZ) Limited | |
OUTBOUND AWARDS |
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| DIAMOND AWARD 1st Place for Outbound Business to Business Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Business Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Business Calling in New Zealand |
| Coca-Cola Amatil (NZ) Limited | Orcon | Paymark |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Consumer Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Consumer Calling in New Zealand |
| Transaction Services Group | Fisher Funds |
Slingshot |
FAVOURITE CSR'S |
VOTED BY THE CRM CONSULTING JUDGES |
(ALPHABETICAL ORDER) |
| Cecilia Pedersen, Transaction Services Group | Fraser Wingate, Slingshot | Matthew Ritchie, NZ Safety Blackwoods |
| Nikita James, DuluxGroup | Shaun Fenwick, Ballance Agri-Nutrients | |
FAVOURITE OUTBOUND CSR'S |
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Abrar Ali, Coca-Cola Amatil (NZ) Limited |
Caytlyn Foley, Transaction Services Group | Elliott Young, Fisher Funds |
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Karla Abrigo, Orcon |
Parvenah Fiu, Home Direct | |