Celebrating excellence in customer service across New Zealand.
Recognising standout CRM professionals across the industry.
| Award | Winner | Organisation |
|---|---|---|
| CRM Trainer of the Year | Devon Hadley | Christchurch City Council |
| CRM Operational Support Professional of the Year | Meredith Ray | FleetPartners |
| CRM Workforce Manager of the Year | Deep Desai | Christchurch City Council |
| CRM Team Leader of the Year | Taylor Paul | Hato Hone St John |
| CRM Manager of the Year | Angela Trust | LIC |
Sponsors: Trainer - Go-U; Operational Support Professional - Skills Institute; Workforce Manager - Verint; Team Leader - Randstad; Manager - COPC.
Voted by the CRM Consulting judges. Winners are listed alphabetically.
| Winner | Organisation |
|---|---|
| Alex Lai | 2degrees |
| Alison Westerman | Woolworths |
| Graeme Todd | DuluxGroup |
| Lachy Bush | Rabobank |
| Liam Harrison | Booster |
| Mark Clifford | Fisher Funds |
| Tania McCarthy | Genesis Energy |
| Winner | Organisation |
|---|---|
| Glenda Price | Genesis Energy |
| Harry Rothery | AMP Customer Operations |
| Harry Whiting | Fisher Funds |
| Karla Abrigo | 2degrees |
| Tracey Batty | Booster |
Agent of the Year sponsor: Verint.
Recognising customer service excellence by sector.
| Industry | Winner |
|---|---|
| Banking Support Services | Rabobank |
| Business Support Services | FleetPartners |
| Collections | 2degrees |
| Commercial Sales & Support | DuluxGroup |
| Customer Retention | 2degrees |
| Customer Support Services | 2degrees |
| Energy Retail | Genesis Energy |
| Farming Support Services | LIC |
| Financial Support Services | Finance Now |
| Inbound Sales | 2degrees |
| KiwiSaver Support Services | Fisher Funds |
| Not-For-Profit Support Services | Hato Hone St John |
| Public Services | Christchurch City Council |
| Retail & Online Support Services | Woolworths |
| Technical Support Services | LIC |
| Telecommunications Helpdesk | 2degrees |
| Transportation Services | DHL Express (NZ) Limited |
Industry Awards and Email sponsor: Verint.
| Award | Winner |
|---|---|
| First place - Web/Email Customer Service in NZ | 2degrees |
| Second place - Web/Email Customer Service in NZ | Fisher Funds |
| Third place - Web/Email Customer Service in NZ | AMP Customer Operations |
Results for Live Chat, Social Media and Omnichannel.
| Place | Winner |
|---|---|
| Diamond | Fisher Funds |
| Gold | Booster |
| Silver | Pulse Energy |
| Place | Winner |
|---|---|
| Diamond | Christchurch City Council |
| Gold | Fisher Funds |
| Silver | 2degrees |
| Place | Winner |
|---|---|
| Diamond | Fisher Funds |
| Gold | 2degrees |
| Silver | Woolworths |
Sponsors: Diamond - Skills Institute; Gold - Randstad; Silver - LearningPlanet.
Recognising excellence across outbound service and sales.
| Place | Winner |
|---|---|
| Diamond - First place | 2degrees |
| Gold - Second place | LIC |
| Silver - Third place | DHL Express (NZ) Limited |
| Place | Winner |
|---|---|
| Diamond - First place | Fisher Funds |
| Gold - Second place | Booster |
| Silver - Third place | Genesis Manaaki Kenehi |
| Place | Winner |
|---|---|
| Diamond - First place | 2degrees |
| Gold - Second place | Pulse Energy |
| Silver - Third place | AMP Customer Operations |
Sponsors: Diamond - Skills Institute; Gold - Randstad; Silver - LearningPlanet.
Customer Service in New Zealand, by contact centre size.
| Place | Organisation |
|---|---|
| Diamond - First | Fisher Funds |
| Gold - Second | Booster |
| Silver - Third | FleetPartners |
| Place | Organisation |
|---|---|
| Diamond - First | 2degrees |
| Gold - Second | DHL Express (NZ) Limited |
| Silver - Third | Christchurch City Council |
Congratulations to all the 2026 finalists and winners.
Thank you to the organisations and sponsors who support outstanding customer service in New Zealand.
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