2022 PRE AUDIT INBOUND CUSTOMER SERVICE BENCHMARK REPORT

Phone Calls

• Individual call analysis
• Your performance in the Customer Service Audit benchmarked against:Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
  • NZ Industry Average in the 2021 CRM Contact Centre Awards
  • Best in Industry for the 2021 CRM Contact Centre Awards
• Recommendations

Web/Email Responses

•  Individual email analysis
• Your performance in the Customer Service Audit benchmarked against:Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
  • NZ Industry Average in the 2021 CRM Contact Centre Awards
  • Best in Industry for the 2021 CRM Contact Centre Awards
• Recommendations

Multimedia Results

• Combined performance in both Phone & Web/Email benchmarked against:
  • NZ Industry Average in the 2021 CRM Contact Centre Awards
  • Best in Industry for the 2021 CRM Contact Centre Awards
  • Best in New Zealand for the 2021 CRM Contact Centre Awards

pricing options:

CUSTOMER SERVICE OPTION A $1,600 +gst (10 CALLS)

Customer Service Option B $2,175 +GST (20 calls)

Customer Service Option C $3,950 +GST (40 calls)

Include Call Recordings (Option A $100; Option B $200; Option C $400)

ORDER HERE: