Phone Calls
- Individual call analysis
- Your performance in the Customer Service Audit benchmarked against:Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
- NZ Industry Average in the 2021 CRM Contact Centre Awards
- Best in Industry for the 2021 CRM Contact Centre Awards
- Recommendations
Web/Email Responses
- Individual email analysis
- Your performance in the Customer Service Audit benchmarked against:Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
- NZ Industry Average in the 2021 CRM Contact Centre Awards
- Best in Industry for the 2021 CRM Contact Centre Awards
- Recommendations
Multimedia Results
- Combined performance in both Phone & Web/Email benchmarked against:
- NZ Industry Average in the 2021 CRM Contact Centre Awards
- Best in Industry for the 2021 CRM Contact Centre Awards
- Best in New Zealand for the 2021 CRM Contact Centre Awards