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2021 AWARDS INBOUND CUSTOMER SERVICE BENCHMARK REPORT

Phone Calls

  • Individual call analysis
  • Your performance in the Customer Service Audit benchmarked against:Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
    • NZ Industry Average in the 2021 CRM Contact Centre Awards
    • Best in Industry for the 2021 CRM Contact Centre Awards
  • Recommendations

Web/Email Responses

  •  Individual email analysis
  • Your performance in the Customer Service Audit benchmarked against:Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
    • NZ Industry Average in the 2021 CRM Contact Centre Awards
    • Best in Industry for the 2021 CRM Contact Centre Awards
  • Recommendations

 

Multimedia Results

  • Combined performance in both Phone & Web/Email benchmarked against:
    • NZ Industry Average in the 2021 CRM Contact Centre Awards
    • Best in Industry for the 2021 CRM Contact Centre Awards
    • Best in New Zealand for the 2021 CRM Contact Centre Awards

 

COSTs

Under 50 Seats:

$2,275.00 + $395 for call recordings (optional) + GST


Over 50 Seats:

$2,950.00 + $600 for call recordings (optional) + GST

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