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2020 PRE AUDIT SOCIAL MEDIA BENCHMARK REPORT

To help you ensure your team is working to their maximum potential by the commencement date for the Awards, we suggest you commission a snap shot audit of the current service being offered by your Social Media team. This will enable you to highlight strengths, identify points of weakness and act quickly to improve overall performance. Even a slight improvement could see your Social Media team receiving applause, accolades and an abundance of valuable publicity when the results are announced in November!!!

 

Social Media

  • Individual Analysis for each Social Media (Facebook) interaction
  • Your performance in the Customer Service Audit benchmarked against:

          *  NZ Social Media Average in the 2019 CRM Contact Centre Awards

          *  Best in Social Media in the 2019 CRM Contact Centre Awards

  • Importance/Performance Matrix identifying strengths and weaknesses of your Social Media team
  • Recommendations

 

Pricing Options

Option A - $750.00 + GST

          5 Social Media Interactions (Facebook)

Option B - $995.00 + GST

          7 Social Media Interactions (Facebook)

Option C - $1,395.00 + GST

          10 Social Media Interactions (Facebook)